Self-paced Courses: Cancellations and Refunds

Self-Paced Courses: Cancellations and Refunds

We do not accept cancellations, substitutions, or offer refunds for self-paced courses. However, in the unlikely event you are unhappy with one of our courses, please do reach out here and we will review your request. Customer satisfaction is our primary focus.
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    • Private Courses (Online Live or Classroom) Cancellations

      If you wish to cancel your registration, our policy is as follows: a) Cancellations of the entire Private Course are accepted, without financial penalty provided we receive notice from you, in writing, thirty (30) or more business days before the ...
    • Public Courses (Online Live or Classroom) Student Cancellations

      If you wish to cancel your registration, our policy is as follows: a) Cancellations are accepted without financial penalty, provided we receive written notice from you at least fifteen (15) business days before the start date of the Public Course. A ...
    • Public Courses

      We offer many Public Courses. We define Public Courses as paid learning events available to the general public. These may include: self-paced online course live online courses or workshops, in-person classroom courses or workshops. You can read our ...
    • Online Courses

      Our online courses including: Live online, Self-paced text and video. Students will receive access to our learning platform, the Academy, and our community site, the Circle. We recommend students test access to both sites, at least one day prior to ...
    • Private Courses (Corporate)

      At NNLAI's Academy, we offer many Private Courses. We define Private Courses as paid learning events organised for a group of people within the same organisation. These may include: self-paced online course live online courses or workshops, in-person ...